Return & Refund Policy

Returns We do not offer returns on any items. All sales are final.

Store Credit In certain circumstances, we may offer store credit for purchases. Store credit decisions are made on a case-by-case basis at our discretion. To inquire about store credit, please contact us at orders@hellodorisbeauty.com with your order details and reason for the request.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at orders@hellodorisbeauty.com for any damaged or defective items.

Refunds Refunds are considered on a case-by-case basis and are not guaranteed. Each refund request will be reviewed individually based on the circumstances. To request a refund consideration, please contact us at orders@hellodorisbeauty.com with your order information and detailed explanation of your situation.

If a refund is approved, you will be notified and automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your refund, please contact us at orders@hellodorisbeauty.com.

Contact Us For any questions regarding returns, store credit, or refunds, please contact us at orders@hellodorisbeauty.com.