Shipping Policy

Shipping Costs Shipping costs are the responsibility of the customer and will be calculated at checkout based on your location and selected shipping method. Shipping fees are non-refundable.

Free Shipping & Promotions From time to time, we may offer free shipping or discounted shipping rates through special campaigns and promotions. These offers will be clearly displayed on our website and may include minimum order requirements or other qualifying conditions. Promotional shipping offers cannot be combined with other discounts unless specifically stated.

Processing Time Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) from the time your order is placed. You will receive an email confirmation once your order has been processed and shipped, including tracking information when available.

Shipping Methods & Delivery Times We offer various shipping options at checkout, including standard and expedited shipping where available. Delivery times are estimates and may vary based on your location, shipping method selected, and external factors beyond our control such as weather conditions or carrier delays.

Shipping Destinations We currently ship worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country, which are the responsibility of the customer.

Order Accuracy Please ensure your shipping address is complete and accurate before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged or Lost Packages If your package arrives damaged or goes missing during transit, please contact us immediately at orders@hellodorisbeauty.com. We will work with you and the shipping carrier to resolve the issue.

Contact Us For any questions regarding shipping, please contact us at orders@hellodorisbeauty.com.